Our friendly staff look forward to assisting with your enquiry.
We are committed to providing safe, secure and welcoming environments for our community and visitors.
We use surveillance technologies responsibly and transparently to support public safety, protect our assets and deliver services effectively, while respecting privacy and human rights.
This page explains what surveillance technologies we use, why they are used, and how information collected through these systems is managed.
We use surveillance technologies to help keep our community safe, protect public and Council assets, and respond to incidents when they occur.
Surveillance may support activities such as:
Surveillance is only used where there is a clear and legitimate need, and in a way that is lawful, proportionate and appropriate.
We use a range of surveillance technologies across its operations, which may include:
Temporary surveillance devices may also be used in specific circumstances, such as responding to incidents, works or events.
Surveillance devices may operate in a range of locations, including:
Where surveillance operates in public areas, signage is used to inform the community.
We take privacy seriously and applies safeguards to all surveillance activities.
Surveillance is not used in private areas such as toilets or change rooms. Access to surveillance information is restricted to authorised personnel and only used for legitimate purposes.
All surveillance activities are managed in accordance with the Surveillance Devices Act 1999 and the Privacy and Data Protection Act 2014.
To protect privacy, safety and system integrity, we do not publish detailed operational or technical information about how surveillance systems operate.
If you are seeking access to surveillance footage, the process depends on where the footage was captured.
Footage from public-space CCTV in Bairnsdale and Lakes Entrance is managed by Victoria Police. Requests for this footage should be made directly to Victoria Police.
For all other Council-held footage, requests can be made under the Freedom of Information Act 1982 or the Privacy and Data Protection Act 2014 (where the footage relates to you).
All requests are assessed on a case-by-case basis, and access may be limited where required by law.
Surveillance footage is securely stored and is generally retained for a short period, typically up to 31 days.
In some circumstances, footage may be kept for longer where it is required for an investigation, legal matter or formal request. Footage is securely destroyed when it is no longer required.
If you have a concern about our use of surveillance technologies, you can make a complaint through our Customer Contact Form or contact us by phone, email, in person or by mail.
For more information, email: feedback@egipps.vic.gov.au or call us on (03) 5153 9500