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This page will guide you on what to expect to learn in the program and how to access the training modules.
The Customer Experience Program is a self-paced online training program designed to help East Gippsland businesses deliver exceptional customer service.
This is a free educational resource, designed to support the training of business operators and employees in hospitality, retail, tourism, and any industry that requires strong client retention and positive, ongoing customer relationships.
This program equips you with the skills to enhance customer interactions, build brand consistency, and drive long-term business success. Improve service, boost loyalty, and create meaningful customer connections - all at your own pace.
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How does the program work?
This program is designed to help business owners gain new skills and knowledge to help their businesses grow and succeed by leading participants on a deep dive into the skill of positive customer experience.
The modules are self-paced and available online, via a secure link. They consist of bite-sized lessons in a video format.
Business owners and operators can work at their own pace and jump through to different areas depending on their need or area of interest.
Modules and themes
Module 1. Customer Experience Program Introduction
Module 2. Creating a customer first culture
Module 3. Unpacking your customer’s journey
Module 4. Communication skills for customer service champions
Module 5. Managing difficult customer interactions
Business Training Portal - Online Sign-Up
Enter your email address in the field below to receive access to the East Gippsland Shire Council Business Training Portal.