Contact Us
We look forward to assisting with your enquiry.

An announcement or notice can be inserted here.

Phone

(03) 5153 9500

Residents in East Gippsland may freecall 1300 555 886 from a landline.

Operating Hours

Our standard operating hours are 8.30am - 5.00pm. Times vary for individual service centres and Outreach Centres, please see details below.

Post

PO Box 1618
Bairnsdale, Victoria 3875

After Hours Emergency

(03) 5153 9500

This service is available 24 hours / 7 days.

Submit an Online Request

General requests, issues, feedback and suggestions may be submitted via a Customer Contact Form. You can also visit our Find a Form page to search for a more specific form.

Customer Service Centres

Bairnsdale

Corporate Centre
273 Main Street (PO Box 1618), Bairnsdale VIC 3875

Phone (03) 5153 9500
Monday to Friday 8.30 am - 5.00 pm

Bushfire Recovery Centre
24 Service Street, Bairnsdale

Business Centre
34 Pyke Street, Bairnsdale

Lakes Entrance

18 Mechanics Street, Lakes Entrance VIC 3909

Phone (03) 5153 9500
Monday to Friday 8.30 am - 5.00 pm

Mallacoota

70 Maurice Avenue, Mallacoota VIC 3892

Phone (03) 5153 9500
Monday and Tuesday 10.00 am to 2.00 pm

Wednesday to Friday 2.00 pm to 5.00 pm

VicRoads Agency service by appointment only.
Omeo

179 Day Avenue, Omeo VIC 3909

Phone (03) 5153 9500
Monday to Friday 8.30 am - 5.00 pm

Centrelink and VicRoads Agency service by appointment only. Council and Bendigo Bank agency available during opening hours.
Orbost

1 Ruskin Street, Orbost VIC 3888

Phone (03) 5153 9500
Monday to Friday 8.30 am - 5.00 pm

VicRoads Agency service by appointment only.
Paynesville

55 The Esplanade, Paynesville VIC 3880

Phone (03) 5153 9500
Monday to Friday 8.30 am - 5.00 pm

Outreach Centres

Outreach Centres can help you find or lodge forms, witness documents, access our website and public documents, and more.

Bendoc

Bendoc Outreach Centre
18 Dowling Street, Bendoc VIC 3888

Telephone (02) 6458 1402
Monday and Tuesday 8.30 am - 3.00 pm

Every second Wednesday 8.30 am - 3.00 pm

Buchan

Buchan Neighbourhood House
6 Centre Road, Buchan VIC 3885  

Telephone (03) 5155 9216                      

Monday to Friday 9.00 am - 4.30 pm

Cann River

Cann River Community Centre
Princes Highway, Cann River VIC 3890  

Telephone: (03) 5158 6465

Monday to Friday  10.00 am - 4.30 pm
Saturday, Sunday  10.00 am - 2.00 pm

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

Social Media

We have channels on Facebook, YouTube and Twitter.

Customer Response Policy

We recognise the importance of maintaining effective communication with our customers and stakeholders. Our Customer Response Policy guides how we will manage customer phone calls, applications and complaints and includes expected response times.