contact us

Getting in touch is easy...

The friendly team at East Gippsland Shire Council look forward to assisting you with your enquiry.
Address
273 Main Street (PO Box 1618)

Bairnsdale VIC 3875
Australia
Call Centre Operating Hours
Monday-Friday 8:30am - 5:00pm
Please note, Council operate multiple service and outreach centres. Operating times and services vary for individual centres. Please see the Service Centres and Outreach Centres section below for further information.
Follow our socials
After Hours Emergency Service 24 hours / 7 days (For Council-related issues): Telephone (03) 5153 9500
Submit an Online Request
General requests, issues, feedback and suggestions may be submitted online.

Customer Service and Outreach Centres

Centre
Address
Contact Info
Corporate Centre (Bairnsdale)
273 Main Street Bairnsdale
Phone (03) 5153 9500
Monday to Friday 9:00am - 5:00pm
Lakes Entrance Service Centre
18 Mechanics Street, Lakes Entrance
Phone (03) 5153 9500
Monday to Friday 9:00am - 5:00pm
Mallacoota Service Centre
70 Maurice Avenue, Mallacoota
Phone (03) 5153 9500
Monday and Tuesday 10:00am to 2:00pm
Wednesday to Friday 2:00pm to 5:00pm
Omeo Service Centre
179 Day Avenue, Omeo
Phone (03) 5153 9500
Monday to Friday 9:00am - 5:00pm
Centrelink self-serve available during business hours with one-on-one appointments available:
Monday 9.00am to 10.30am, Tuesday 9:00am to 12:00pm
Wednesday 9:00am to 12:00pm
Orbost Service Centre
1 Ruskin Street, Orbost
Phone (03) 5153 9500
Monday to Friday 9:00am - 5:00pm
Paynesville Service Centre
55 The Esplanade, Paynesville
Phone (03) 5153 9500
Monday to Friday 9:00am - 5:00pm
Outreach Centres can help you find or lodge forms, witness documents, access our website and public documents, and more.
Centre
Address
Contact Info
Bendoc Neighbourhood House
18 Dowling Street, Bendoc VIC 3888
Telephone (02) 6458 1531
Tuesday 12:00pm - 4:00pm
Wednesday and Friday 9:00am - 1:00pm
Saturday 9:00am - 12:00pm
Buchan Neighbourhood House
6 Centre Road, Buchan VIC 3885
Telephone (03) 5155 9216 or 0493 070 332
Monday to Thursday 10:00am - 4:30pm
Cann River Community Centre
Princes Highway, Cann River VIC 3890
Telephone: (03) 5158 6465
Wednesday to Friday  9:00am - 3:30pm

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.
Speak and Listen Users
Phone 1300 555 727 then ask for 1300 367 700.
TTY Users
Phone 1300 555 727 then ask for 1300 367 700.
Internet Relay Users
Connect to the NRS then ask for 1300 367 700.
customer response policy
Maintaining effective communication is important to us...
Our Customer Response Policy guides how we will manage customer phone calls, applications and complaints and includes expected response times.