contact US
Getting in touch is easy
The friendly staff at East Gippsland Shire Council look forward to assisting you.
Contact Us
Telephone 
(03) 5153 9500
East Gippsland residents may freecall 1300 555 886 from a landline.
Email 
feedback@egipps.vic.gov.au
Address
Corporate Centre
273 Main Street (PO Box 1618),
Bairnsdale VIC 3875
Other locations are available in the Customer Service and Outreach Centres section on this page.
Submit an Online Request
General requests, issues, feedback and suggestions may be submitted online.
Submit Request
Operating Hours
Call centre: Monday-Friday 8.30am - 5.00pm
Service centres: Monday-Friday 9am - 5.00pm, however times and services vary for individual centres. Please see the Customer Service and Outreach Centres section on this page.
After Hours Emergency
This service is available 24 hours / 7 days.
(03) 5153 9500
Snap Send Solve
Found something in your local area that needs fixing? Reporting issues with the Snap Send Solve app is easy and free!
Simply download the app on your Apple iPhone or Android smart phone, snap a photo of the issue and send your report to us. For more information, visit the Snap Send Solve website.
Social Media
We have channels on Facebook, YouTube and Twitter.
Customer Service and Outreach Centres
Council operate multiple Centres across the municipality.

Corporate Centre

Bairnsdale

Corporate Centre
273 Main Street Bairnsdale

Phone (03) 5153 9500
Monday to Friday 9.00 am - 5.00 pm

Customer Service Centres

Bairnsdale

Corporate Centre
273 Main Street Bairnsdale

Phone (03) 5153 9500
Monday to Friday 9.00 am - 5.00 pm

‍

‍Business Centre
34 Pyke Street, Bairnsdale

(Closed to public)

Lakes Entrance

18 Mechanics Street, Lakes Entrance

Phone (03) 5153 9500
Monday to Friday 9.00 am - 5.00 pm

Mallacoota

70 Maurice Avenue, Mallacoota

Phone (03) 5153 9500
Monday and Tuesday 10.00 am to 2.00 pm

Wednesday to Friday 2.00 pm to 5.00 pm

As of 31 January 2023 we no longer offer VicRoads agency services. Learn more here.
Omeo

179 Day Avenue, Omeo

Phone (03) 5153 9500
Monday to Friday 9.00 am - 5.00 pm (closed 12.30 to 1.30 pm).
Saturday to Sunday 10.00 am - 2.00 pm (visitor information services only)

Centrelink agency service by appointment only.
As of 31 January 2023 we no longer offer VicRoads agency services. Learn more here.
As of 29 March 2023 we no longer offer Bendigo Bank agency services.
Orbost

1 Ruskin Street, Orbost

Phone (03) 5153 9500
Monday to Friday 9.00 am - 5.00 pm

As of 31 January 2023 we no longer offer VicRoads agency services. Learn more here.
Paynesville

55 The Esplanade, Paynesville

Phone (03) 5153 9500
Monday to Friday 9.00 am - 5.00 pm

Outreach Centres

Outreach Centres can help you find or lodge forms, witness documents, access our website and public documents, and more.

Bendoc

Bendoc Outreach Centre
18 Dowling Street, Bendoc VIC 3888

Telephone (02) 6458 1402
Monday and Tuesday 8.30 am - 3.00 pm

Every second Wednesday 8.30 am - 3.00 pm

Buchan

Buchan Neighbourhood House
6 Centre Road, Buchan VIC 3885  

Telephone (03) 5155 9216                      

Monday to Friday 9.00 am - 4.30 pm

Cann River

Cann River Community Centre
Princes Highway, Cann River VIC 3890  

Telephone: (03) 5158 6465

Monday to Friday  10.00 am - 4.30 pm
Saturday, Sunday  10.00 am - 2.00 pm

Our Vision is to make East Gippsland an inclusive and innovative community that values its natural environment, puts community at the centre of Council decision making and creates conditions in which communities can thrive.

Contact Us

(03) 5153 9500
feedback@egipps.vic.gov.au
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East Gippsland Shire Council acknowledges the Gunaikurnai, Monero and the Bidawel people as the Traditional Custodians of the land that encompasses East Gippsland Shire. We pay our respects to all Aboriginal and Torres Strait Islander people living in East Gippsland, their Elders past and present.

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