Contact Us

Getting in touch is easy

The friendly staff at East Gippsland Shire Council look forward to assisting you.

Telephone

(03) 5153 9500

feedback@egipps.vic.gov.au

Address

Corporate Centre
273 Main Street (PO Box 1618),
Bairnsdale VIC 3875

Other locations are available in the Customer Service and Outreach Centres section on this page.

Submit an online request

General requests, issues, feedback and suggestions may be submitted online.

Submit Request

Operating Hours

Call centre: Monday-Friday 8.30am - 5.00pm
Service centres: Monday-Friday 9.00am - 5.00pm, however, times and services vary for individual centres. Please see the Customer Service and Outreach Centres section, below, on this page.

After-hours Emergency

This service is available 24 hours / 7 days.

(03) 5153 9500

Snap Send Solve

Found something in your local area that needs fixing? Reporting issues with the Snap Send Solve app is easy and free!

Simply download the app on your Apple iPhone or Android smart phone, snap a photo of the issue and send your report to us. For more information, visit the Snap Send Solve website.

Social media

We have channels on Facebook, YouTube and X (Twitter).

Customer Service and Outreach Centres

Council operates multiple Centres across the municipality.

Corporate Centre

Bairnsdale

Corporate Centre
273 Main Street Bairnsdale

Phone (03) 5153 9500
Monday to Friday 9.00 am - 5.00 pm

Customer Service Centres

Bairnsdale

Corporate Centre
273 Main Street Bairnsdale

Phone (03) 5153 9500
Monday to Friday 9.00 am - 5.00 pm

Lakes Entrance

18 Mechanics Street, Lakes Entrance

Phone (03) 5153 9500
Monday to Friday 9.00 am - 5.00 pm

Mallacoota

70 Maurice Avenue, Mallacoota

Phone (03) 5153 9500
Monday and Tuesday 10.00 am to 2.00 pm

Wednesday to Friday 2.00 pm to 5.00 pm

Omeo

179 Day Avenue, Omeo

Phone (03) 5153 9500
Monday to Friday 9.00 am - 5.00 pm

Centrelink self-serve available during business hours with one-on-one appointments available:
Monday 9.00 am to 10.30 am
Tuesday 9.00 am to 12.00 noon
Wednesday 9.00 am to 12.00 noon

Orbost

1 Ruskin Street, Orbost

Phone (03) 5153 9500
Monday to Friday 9.00 am - 5.00 pm

Paynesville

55 The Esplanade, Paynesville

Phone (03) 5153 9500
Monday to Friday 9.00 am - 5.00 pm

Outreach Centres

Outreach Centres can help you find or lodge forms, witness documents, access our website and public documents, and more.

Bendoc

Bendoc Outreach Centre
18 Dowling Street, Bendoc VIC 3888

Telephone (02) 6458 1402
Tuesday 9.00 pm - 2.00 pm
Wednesday 9.00 am - 2.00 pm
Friday 9.00 am - 2.00 pm

Buchan

Buchan Neighbourhood House
6 Centre Road, Buchan VIC 3885

Telephone (03) 5155 9216

Monday to Thursday 10.00 am - 4.30 pm

Cann River

Cann River Community Centre
Princes Highway, Cann River VIC 3890

Telephone: (03) 5158 6465

Monday to Friday 10.00 am - 3.30 pm

National Relay Service

If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service.

TTY users phone 133 677 then ask for 1300 367 700.
Speak and Listen users phone 1300 555 727 then ask for 1300 367 700.
Internet relay users connect to the NRS then ask for 1300 367 700.

Customer Response Policy

We recognise the importance of maintaining effective communication with our customers and stakeholders. Our Customer Response Policy guides how we will manage customer phone calls, applications and complaints and includes expected response times.

Customer Response Policy

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Corporate Centre

Bairnsdale

Customer Service Centres

Bairnsdale

Lakes Entrance

Mallacoota

Omeo

Orbost

Paynesville

Outreach Centres

Bendoc

Buchan

Cann River

National Relay Service

Customer Response Policy

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