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It is important to us that we ask our community how we are going. Annually, one of the ways we seek feedback is through an annual community satisfaction survey of 400 residents.
Community satisfaction surveys are conducted by all Victorian councils, where independent research companies survey residents by phone. The survey measures the community’s perceived satisfaction with our performance and services.
The 2025 survey was conducted from February to March.
Our overall results have shown improvement compared to the 2024 survey results, with 68% of outcomes surpassing the previous year and 32% exceeding the Large Rural Council average result.
The survey results indicate that the Council has focused on improving overall performance, emergency and disaster management, and community consultation and engagement, which both had significant improvements from the previous year’s results.
We also use other ways to capture feedback from community members throughout the year regarding services they use, such as Happy or Not customer feedback kiosks at service and recreation centres, libraries etc., and targeted customer surveying. This helps us evaluate performance throughout the year and compare with the annual perception survey results.
We use this information, along with other community feedback, to inform service and infrastructure improvements and strategic planning.
Thank you to everyone who took the time to participate in our annual survey, and those who provide feedback throughout the year through our kiosks and targeted surveying.