Our friendly staff look forward to assisting with your enquiry.
From 23 February through 3 April, your household may receive a call from an independent market research agency, TKW Research.
They have been commissioned to conduct a community satisfaction survey on behalf of Council. Similar surveys will be undertaken across Victorian councils. The survey has been designed to assess the performance of the East Gippsland Shire Council across a range of measures to identify ways to provide improvement or more effective service delivery to residents.
The survey will involve 400 interviews conducted among a representative sample of residents.
Calls from TKW Research will not ask for you by name.
We appreciate you taking the time to assist us with your valuable feedback.
Please be assured that your details and individual responses are confidential. Only the overall results are shared with the us.
It is important to us that we ask our community how we are going. Annually, one of the ways we seek feedback is through an annual community satisfaction survey of 400 residents.
Community satisfaction surveys are conducted by all Victorian councils, where independent research companies survey residents by phone. The survey measures the community’s perceived satisfaction with our performance and services.
The 2025 survey was conducted from February to March.
Our overall results have shown improvement compared to the 2024 survey results, with 68% of outcomes surpassing the previous year and 32% exceeding the Large Rural Council average result.
The survey results indicate that the Council has focused on improving overall performance, emergency and disaster management, and community consultation and engagement, which both had significant improvements from the previous year’s results.
We also use other ways to capture feedback from community members throughout the year regarding services they use, such as Happy or Not customer feedback kiosks at service and recreation centres, libraries etc., and targeted customer surveying. This helps us evaluate performance throughout the year and compare with the annual perception survey results.
We use this information, along with other community feedback, to inform service and infrastructure improvements and strategic planning.
Thank you to everyone who took the time to participate in our annual survey, and those who provide feedback throughout the year through our kiosks and targeted surveying.