COVID-19: East Gippsland
COVID-19: East Gippsland
Our facilities and services from Friday 10 September 2021.

The announcement by Premier Daniel Andrews on Wednesday 8 September of a cautious reopen from 11.59pm Thursday 9 September, means we can reopen some of our face-to-face services.



Boat ramps


Caravan and holiday parks

Mallacoota Foreshore Holiday Park, Eagle Point Caravan Park and Swifts Creek Caravan Park will open.

New bookings will be accepted in line with the Chief Health Officer directions on travel within regional Victoria. No bookings will be taken from Red Zone areas.

If you have enquiries, please contact:

Mallacoota Foreshore Holiday Park     

Eagle Point Caravan Park                           

Swifts Creek Caravan Park 

Customer Service Centres and Call Centre

Our Call Centres are open during normal operating hours, 8.30am to 5.00 pm on normal business days.

All Customer Service Centres will reopen as of Friday 10 September, 8.30 am to 5.00 pm on normal business days. Density limits will apply and QR check in is required.

East Gippsland Livestock Exchange


Forge Theatre and Arts Hub


All people who have purchased tickets for shows scheduled for within the closure will be contacted by the Forge Theatre box office with more information regarding rescheduling and refund opportunities.

If you have any box office enquiries, please call 03 5153 9641.


Bairnsdale Library is open 8.30 am - 5.00 pm.

There is a density limit of 20 people per facility.

Storytime, Rhyme time, movies and other activities will not resume at any of our libraries until density limits are increased.

Our click and collect service will remain available.

Reading circles will continue at Bairnsdale Library and Libraries After Dark programming on Thursday nights will go ahead as planned.



Playgrounds, parks and gardens



The Planning team will remain available by email and telephone only. Application fees can continue to be paid over the telephone by EFTPOS. Planning permit applications currently being advertised are available on our website.

Telephone consultations available during business office hours.

Public toilets


Raymond Island Ferry

Open. Signing in via QR codes is required.

Face coverings are mandatory on the ferry for anyone over 12 years and physical distancing is required.

Recreation Centres

Open from Monday 20 September for pool, gym and outdoor group fitness.

The following services are not open: sauna, spa, stadium, swimming lessons.

Density limits are in place so bookings are required and there is a 1-hour limit on your session.

To book your session, visit the Bairnsdale Aquatic and Recreation Centre page or the Lakes Entrance Aquadome page.

Regulatory and Compliance Services

Local Laws: emergency callouts only.

Environmental Health: emergency callouts only.

School Crossing Supervisors: Working on an as needed basis in consultation with schools.

Building Surveyor: emergency callouts only.

Visitor Information Centres (VICs)

VICs in Bairnsdale and Lakes Entrance will reopen with density limits in place.

Omeo opening days/times:

Weekdays from 8.30am-5.00 pm

Weekends from 10.00 am - 2.00 pm (VIC services only from 18 September)

Mallacoota opening days/time: 

Monday & Tuesday from 10.00 am-2.00 pm

Wednesday - Friday from 2.00 pm - 5.00 pm (Service centre includes VIC but not exclusively)

Phone and online enquiries available.

Waste services


Further information

The Department of Health and Human Services (DHHS) is the reliable source of up-to-date information on the coronavirus COVID-19.

You can follow them on social media, or regularly check the DHHS website for updates or call 1800675 398 for up-to-date information and further restriction details.

The department will have updates on the number of known cases, their locations and how to limit your risk of exposure. Please get tested if you have symptoms, wear a mask and practice personal hygiene and physical distancing.

East Gippsland - The way we do business now

East Gippsland Shire residents, businesses, Councillors, staff and the communities in which we live have been hit hard over recent years – by below average rainfall; timber, fishing and farming industry transitions; the 2019-20 summer bushfires and now the COVID-19 pandemic.

We have been there for our community through all these events and now we have a plan for our gradual transition out of the restrictions imposed by the Victorian Government.

Our plan, East Gippsland - The way we do business now is designed to be dynamic and will be reviewed in response to government announcements and other changing circumstances. It will build on what we have learned about delivering our services since the pandemic began and sets out what Council will do to emerge from Stage 3 restrictions in a way that benefits our community, supports our people and continues to safeguard the health and wellbeing of both.

Our decision to close and reopen facilities and services is in line with advice from the Chief Health Officer and the Victorian Government’s easing of restrictions.

For more about current COVID-19 restrictions, visit the DHHS website.

There are currently no plans to display.
Please check back soon.

How is COVID-19 spread?

It is spread through close contact with an infected person. Close contact means greater than 15 minutes face-to-face or the sharing of a closed space for more than two hours with a confirmed case.

A close contact could include any person meeting any of the following criteria:

  • living in the same household or household-like setting (for example, a boarding school or hostel)
  • direct contact with the body fluids or laboratory specimens of a confirmed case
  • a person who spent two hours or longer in the same room
  • face-to-face contact for more than 15 minutes with the case in any other setting not listed above.

What are the symptoms?

Many people who contract COVID–19 will suffer only mild symptoms. However early indications are that the elderly and people with pre-existing medical conditions are more at risk of experiencing severe symptoms.

The most common coronavirus symptoms reported include:

  • Fever
  • Breathing difficulties such as breathlessness
  • Cough
  • Sore throat
  • Fatigue or tiredness

If you feel unwell

You need to call ahead before visiting your doctor or emergency department. This allows the medical centre to put infection control measures in place.

DHHS also has a self-assessment chart to help you decide if you should be tested.

More information

To find out more about COVID-19, including how to self-isolate and latest media releases on the issue, visit the DHHS website.

Further information

What you can do
  • If you have any questions about any council service, please contact us on 5153 9500,  email or visit our website.
  • Please continue to practice social distance and good hand hygiene.
  • If you have questions in relation to the easing of restrictions in general please visit the DHHS website.

Business Victoria COVID-19 hotline

To help businesses with COVID-19 questions, call 13 22 15.

Business support

The Victorian Government has support available for businesses impacted by COVID-19.

Information is available from its Business Victoria and Coronavirus Business Grants and Support websites.

QR Code Check In Campaign - information for businesses

Business owners have a very important role to play keeping their communities safe from coronavirus.

If you’re in charge of a business or venue, you’re also in charge of checking in.

All businesses must now use the Victorian Government QR Code Service — unless an exemption applies.

Checking in helps the Government act fast to stop the spread of coronavirus, and protect businesses, communities, and each other.

You can help by placing your Victorian Government QR code at the entrance of your business or venue, and making sure everyone checks

in, every time.

Learn more at the Victorian Government coronavirus website.

Register to use the QR Code Service

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This page was last published on: 
Friday, September 17, 2021