Do I have to stay in my vehicle on the ferry?
Drivers are not allowed to leave their vehicles unless told to by the ferry operator.
What are the general rules of the ferry's use?
- Bicycles, scooters and skateboards are not to be ridden while on board.
- The consumption of alcohol is not permitted.
- No smoking. This includes in vehicles.
- Inappropriate language or behaviour towards a crew member or passenger will not be tolerated.
Under maritime law, master/s of the vessel operating are responsible for ensuring passenger and vessel safety and accordingly are empowered to exercise absolute discretion on vessel operations which, in some situations, may result in the following arrangements being varied or temporarily suspended.
Why are there sometimes restrictions on trucks and other vehicles accessing the ferry?
Certain vehicles can have trouble accessing the ferry when water levels become too high or low.
Truck and long-vehicle drivers should check with the ferry operator on 0437 748 736 to ensure there are no restrictions in place. This should be done before collecting your load.
This approach is strongly recommended as the ferry driver will know you are coming.
Can I get notified of ferry updates?
A group of Raymond Island volunteers run an SMS service that you can subscribe to for an annual fee.
The service lets you know about unscheduled outages and service updates, it does not give reasons or offer advice.
To find out more, email or speak to the ferry driver.
Council is not involved in the information service. Although, on occasions, we may request a particular message. The timing and content of messages is controlled by the volunteers.
Can I take my dog on the ferry?
Yes, if they are on a lead and you keep them under control.
How do I raise concerns about the ferry service?
First speak to the ferry operator. If you have further concerns or the issue cannot be resolved by the ferry driver you can contact us.