Fares are paid when boarding. Payment by eftpos only.

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Prices are return fares. Effective from 1 August 2022

• Trip Card 10-trip pass (for the price of 9 trips): $130 (car/van/ute); $180 (truck less than 20T)
• Annual pass: $300
• Pedestrians, including bicycles and mobility scooters: Free
• Motorbike: $6
• Car/Van/Ute: $13
• Car/Van/Ute towing trailer or caravan: $20
• Truck/Bus: $20
• Truck/Bus towing trailer: $40
• Vehicle over 20T GVM: $30
• Vehicle over 20T GVM towing trailer: $57
• Hazardous material: $40
• Hazardous material with trailer: $75
• After hours call out service: $275‍

Annual passes can be purchased from our Bairnsdale or Paynesville service centres.

If you have any questions about annual ferry passes, please contact our Customer Service Centre on 5153 9500.

To set up a payment account contact our Finance Department on (03) 5153 9500.

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The Raymond Island Ferry leaves from:

• Paynesville – The Esplanade, near the intersection of Victoria Street
• Raymond Island – northern end of Fourth Avenue

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Timetable

• Raymond Island departures‍
• Paynesville departures

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Christmas holiday departures

The following service changes apply during the Christmas holiday period:
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‍Christmas Eve

‍Last service departs 1.15 am Christmas Day

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‍Christmas Day

Train service departs 5.20 am

Services then operate from 6.20 am to 11.40 am continuous

No ferry service between 12.15 pm and 2.00 pm

Services resume at 2.00 pm with the last service leaving at 11.00 pm

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‍New Year's Eve

Last service departs 1.15 am 1 January

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What happens if I need the ferry outside timetabled hours?

If you miss the last service or need the ferry out of hours it attracts a significant fee. You will need to contact the ferry on 0437 748 736 and pay the after hours service fee. Emergency services can access Raymond Island 24 hours a day.

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The ferry left before its scheduled time – why?

This situation can occur for a variety of reasons including:

• In an emergency the ferry will operate under with the requirements of the emergency services and will not take other passengers.
• During peak demand the ferry may not be able to keep to its timetable and the service may appear to leave early, or the ferry may be full.

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How long is the ferry ride?

The crossing takes about four minutes.

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What happens if public transport is running late and I miss the last ferry?

Call the ferry on 0437 748 736 when leaving Bairnsdale. The ferry will meet you at the Paynesville terminal. This is a one-way service from Paynesville to Raymond Island. Normal fees apply.‍

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Is there a charge for pedestrians to use the ferry?

No, pedestrians travel for free.

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Has the cost to paying users increased?

There has been no increase in price for standard vehicle return trips at the terminal, some larger vehicles

and commercial trips have increased by $1.00. The annual paid pass has increased from $270 to

$300. Fees have also increased for annual passes for trucks and buses and out of hours service. A new

fee of $30 has also been introduced to cover the cost of replacing lost or damaged passes.

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When does the new system commence?

The annual ferry pass system commences 1 September 2022. New passes will be required to be

presented from 1 September 2022.

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Emergency Services

Emergency Services travel free and take precedent when responding to an event.

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Service Charter

Read the Raymond Island Service Charter

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Scheduled outages - we have one scheduled outage where the ferry is taken out of the water for three weeks. This outage is every two to three years and is usually in October.‍

Unscheduled outages - we cannot give advance notice of unplanned outages.

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During outages we put the following arrangements in place:

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Pedestrians

Pedestrians are able to use a free water taxi, which leaves from:

• Paynesville – the jetty to the south of the terminal.
• Raymond Island – the jetty to the north of the terminal.‍

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Vehicles

A vehicle barge is available during extended ferry outages.

Private vehicles are only allowed to use the barge in exceptional circumstances. Requests can be made directly to the ferry operator on mobile 0437 748 736.

The vehicle barge is used for:

• Emergency vehicles. They have priority access.
• Commercial vehicles. Priority is given to providers such as electricity, water, gas and phone, and garbage collection.
• Tradespeople and other commercial service providers to undertake their regular business.

The barge operates from:

• Paynesville – the Esplanade boat ramp next to the Gippsland Lakes Yacht Club (about 400m south of the terminal).
• Raymond Island – the Raymond Island boat ramp (about 150m south of the terminal).

If the ferry breaks down, residents will be allowed to take their vehicle off Raymond Island.

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Do I have to stay in my vehicle on the ferry?

Drivers are not allowed to leave their vehicles unless told to by the ferry operator.

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What are the general rules of the ferry’s use?

• Bicycles, scooters and skateboards are not to be ridden while on board.
• The consumption of alcohol is not permitted.
• No smoking. This includes in vehicles.
• Inappropriate language or behaviour towards a crew member or passenger will not be tolerated.

Under maritime law, master/s of the vessel operating are responsible for ensuring passenger and vessel safety and accordingly are empowered to exercise absolute discretion on vessel operations which, in some situations, may result in the following arrangements being varied or temporarily suspended.‍

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Why are there sometimes restrictions on trucks and other vehicles accessing the ferry?

Certain vehicles can have trouble accessing the ferry when water levels become too high or low.

Truck and long-vehicle drivers should check with the ferry operator on 0437 748 736 to ensure there are no restrictions in place. This should be done before collecting your load.

This approach is strongly recommended as the ferry driver will know you are coming.

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Can I get notified of ferry updates?

A group of Raymond Island volunteers run an SMS service that you can subscribe to for an annual fee.

The service lets you know about unscheduled outages and service updates, it does not give reasons or offer advice.

To find out more, email or speak to the ferry driver.‍

Council is not involved in the information service. Although, on occasions, we may request a particular message. The timing and content of messages is controlled by the volunteers.‍

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Can I take my dog on the ferry?

Yes, if they are on a lead and you keep them under control.‍

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How do I raise concerns about the ferry service?‍

First speak to the ferry operator. If you have further concerns or the issue cannot be resolved by the ferry driver you can contact us.

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