Our friendly staff look forward to assisting with your enquiry.
We provide a two-bin or a three-bin collection service to urban communities. General waste is collected weekly, while green waste and recycling are collected every 2 weeks.
Choose your location...
For more information on which items go in each bin, see our A-Z of Where To Next page, see the below points or read the Household Waste, Recycling and Organics Guide.
My bin didn't get emptied - what do I do?
Sometimes we will miss emptying a bin. This can be due to a number of reasons.
If a truck misses your bin and your bin is not contaminated with items that cannot go in that bin type (eg plastic in your green waste), call or email us and we will arrange an alternative solution with the contractor. We will need to know your address and the bin type that didn't get emptied.
You need to put your bin out the night before your bin day as collection begins at 6.00 am.
Results of our waste audit
It is common for councils to check what items people are putting in their household bins.
Known as a 'waste audit', this helps us understand if people know how to correctly dispose of waste. Audits tell us the most common waste products, and the most common waste disposal mistakes.
We use this information to target our waste education programs to the issues that need attention.
Waste audits are important for residents too.
We all contribute to the costs associated with waste management with every decision we make from what we buy, finding another use for items and using our bins correctly.
The information from this waste audit will be used as baseline data to measure changes in future years.
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Get it right on bin night
Correct bin placement makes collection possible. To avoid bins not being collected, your help is needed to position bins using the following guidelines.
Collection of bins in courts and dead-end streets can make it difficult for the collection contractor. The less they need to reverse in streets, the safer it is for the driver and residents.
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Please also remember to
- Remove bins within 24 hours after collection (Penalties/Fines apply).
- Place recyclables and green waste loosely (not in plastic bags).
- E-waste is not accepted in any of the kerbside bins.
When YOU get it Right, WE get it Right!
Starting a new bin service
You will need to activate your household waste, green waste and recycling collection service for your property. This can be done by contacting Council or visiting one of our Service Centres.
Please note: Council undertakes an annual review of new properties in July. If a property is found to be within a defined collection area and approximately 75% or more completed, a service will be allocated without initiation from the property owner.
Replacing a lost or stolen bin
Council repairs or replaces damaged bins for free. To request a replacement/repair you will need to tell us:
- Your name
- Your address and contact number
- What type of bin needs repair/replacement - green waste, general waste or recycling?
- How bad is the damage? Is the bin unusable?
- Report the lost/stolen bin to Council
Bin replacement can take up to 3 business days and repairs up to 10 business days. Council will remove, reuse or recycle unwanted or damaged parts.
What goes in my General Waste bin?
General waste bins have a red lid.
If you cannot find another way to reuse or recycle, general household items can be placed in your general waste bin.
In East Gippsland, we throw away over 21,000 tonnes of waste into landfill each year. It’s not good for the environment and wastes precious resources.
Before you buy an item or throw one away... think about the 4 R's – Refuse, Reduce, Reuse, Recycle
- Refuse to purchase products that use excessive packaging and materials, particularly single-use plastics like plastic bags and plastic straws.
- Reduce what you buy and prevent waste being created in the first place is the most effective way to lessen our impact on the environment.
- Reuse items over and over in their current form or for another purpose. Bring your own reusable cup and reusable bags – you can even find reusable produce bags that are much better for carrying fruits and vegetables than flimsy single-use ones!
- Recycle, make use of the recycling services we and other organisations offer to make sure resources do not end up in landfill.
If you are confused about which bin your item should go in, check out our A-Z of waste guide
What goes in my Recycling bin?
Recycling bins have a yellow lid.
You can put the following items in your recycling bin:
- Paper and cardboard - Newspapers, envelopes, unsoiled pizza boxes, telephone books etc.
- Hard plastics - Empty containers such as milk and juice cartons or empty cleaning products. Any container numbered 1, 2 or 5
- Glass - Empty bottles and jars
- Steel cans - Empty food tins or pet food tins
- Aluminium - Aluminium drink cans and clean foil (this can be lightly scrunched into a ball, larger than a tennis ball size)
We accept the following codes for recycling
If you are confused about which bin your item should go in, check out our A-Z of waste guide
What goes in my Green Waste bin?
Your green waste bin has a green lid.
The image below shows you what can be placed in your Green Waste bin and items that are not accepted.
If you are confused about which bin your item should go in, check out our A-Z of waste guide
