East Gippsland Shire Council will soon begin sending text message reminders to residents who are not on instalment plans and have not yet paid their rates in full.

The messages will include payment information and Council’s contact details, making it easy for residents to get in touch to finalise payment or discuss available options.

The reminder texts will not contain any links and are simply a helpful nudge to connect with us.

If you’re already on a payment plan or paying by instalments, you won’t receive a message.

Mayor Cr John White said that there is a Hardship Policy in place for residents, offering a compassionate and accessible framework for ratepayers who are struggling to manage the payment of rates and charges in these challenging economic times.

"The most important step is to reach out to us as soon as possible, so we can understand your situation and offer support. We focus on collaborative solutions, free from judgment," John said.

“The Hardship Policy ensures that all ratepayers, regardless of their situation, receive the support they need. We want everyone to know that if they’re facing challenges, we’re here to help in any way we can.”

We understand managing household finances can be challenging, and we’re here to help. If you have any questions about your rates, please reach out to our Customer Service Team on 1300 555 886 or visit eastgippsland.vic.gov.au/council/rates-and-valuations.

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