.no-js-element { display:block; }
Print/Share this page

Contact Council

Phone: (03) 5153 9500

(Also the emergency after hours number)


Postal Address: PO Box 1618, Bairnsdale, Vic 3875

Resident Information Line: 1300 555 886

National Relay Service: 133 677

Fax: (03) 5153 9576 

Email: feedback@egipps.vic.gov.au 

Twitter: @egsc



Melbourne Cup public holiday


 We advise our Corporate, Business and Customer Service Centres and all libraries will be closed on Tuesday  6 November 2018, re-opening Wednesday 7 November 2018 due to a gazetted public holiday for Melbourne Cup.


The exception is Omeo Customer Service Centre, which will be open 10am - 2pm to provide visitor information services only.


Further information - Lynda Arnold



 We are National Relay Service friendly
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (www.relayservice.com.au)

  • TTY users phone 133 677 then ask for 1300 367 700
  • Speak and Listen users phone 1300 555 727 then ask for 1300 367 700
  • Internet relay users connect to the NRS then ask for 1300 367 700


 Service Centres

Open 8.30 am to 5.00 pm Monday to Friday with the exception of Mallacoota Service Centre, operating hours listed below.



     24 Service Street

     34 Pyke Street (Business Centre)

     273 Main Street (Corporate Centre)

Lakes Entrance: 18 Mechanics Street
Omeo: 179 Day Avenue

(Visitor Information Services open weekends and most public holidays from 10.00am - 2.00pm)

Orbost: 1 Ruskin Street

Paynesville: 55 The Esplanade

Mallacoota: 70 Maurice Avenue

Monday, Tuesday 10.00 am - 2.00 pm

Wednesday to Friday 2.00 - 5.00 pm


Outreach Centres

Outreach Centres can help you find or lodge forms, witness documents, access our website and public documents, and more.


Bendoc Outreach Centre

18 Dowling Street, Bendoc 3888        

Phone: (02) 6458 1402

Fax: (02) 6458 1402           

Monday to Wednesday 9.30 am to 2.30 pm


Buchan Neighbourhood House

6 Centre Road, Buchan 3885  

Phone: (03) 5155 9216                      

Monday to Friday 9.00 am to 4.30 pm


Cann River Community Centre

Princes Highway, Cann River 3890     

Phone: (03) 5158 6465

Monday to Friday  10.00 am to 2.00 pm


Customer Response Policy

We recognise the importance of maintaining effective communication with our customers and stakeholders.  Council's Customer Response Policy (PDF 163Kb) guides how council staff will manage customer telephone calls, applications and complaints and includes expected response timeframes. 



Rate this page - was the information useful to you?

Please type the code in the box below