.no-js-element { display:block; }
Print/Share this page

Contact Council

Phone: (03) 5153 9500

(Also the emergency after hours number)



Postal Address: PO Box 1618, Bairnsdale, Vic 3875

Resident Information Line: 1300 555 886

National Relay Service: 133 677

Fax: (03) 5153 9576 

Email: feedback@egipps.vic.gov.au 

Twitter: @egsc

Facebook:  eastgippyshire 


We are National Relay Service friendly
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (www.communications.gov.au/accesshub )

  • TTY users phone 133 677 then ask for 1300 367 700
  • Speak and Listen users phone 1300 555 727 then ask for 1300 367 700
  • Internet relay users connect to the NRS then ask for 1300 367 700


Customer Service Centres

Our Corporate Centre at 273 Main Street Bairnsdale is open from 8.30am until 5pm for all customer service enquiries.

All other Service Centres are open with COVID19 restrictions in place.

We can still provide many of our services through telephone, email and self-service on this website.

You can complete many of our forms on our Forms page.

Payments and other transactions can still be made via the telephone or on our website.


Corporate Centre

Omeo Service Centre

Centrelink and Vic Roads Agency service by appointment only. Council and Bendigo Bank agency available during opening hours.

Orbost Service Centre

Vic Roads Agency service by appointment only

Lakes Entrance Service Centre

Paynesville Service Centre

Mallacoota Service Centre

Monday & Tuesday 10am to 2pm and Wednesdays to Fridays 2pm to 5pm

VicRoads Agency service by appointment only



     24 Service Street (Bushfire Recovery Centre)

     34 Pyke Street (Business Centre) Closed

     273 Main Street (Corporate Centre)

Lakes Entrance: 18 Mechanics Street
Omeo: 179 Day Avenue

Mallacoota: 70 Maurice Avenue.

Orbost: 1 Ruskin Street

Paynesville: 55 The Esplanade


Outreach Centres

Due to COVID19 the Outreach Centres have alternative arrangements. Please contact the Centre directly.

Outreach Centres can help you find or lodge forms, witness documents, access our website and public documents, and more.


Bendoc Outreach Centre

18 Dowling Street, Bendoc 3888        

Phone: (02) 6458 1402

Fax: (02) 6458 1402           

Monday to Wednesday 9.30 am to 2.30 pm


Buchan Neighbourhood House

6 Centre Road, Buchan 3885  

Phone: (03) 5155 9216                      

Monday to Friday 9.00 am to 4.30 pm


Cann River Community Centre

Princes Highway, Cann River 3890  

Phone: (03) 5158 6465

Monday to Friday  10.00 am to 4.30 pm

Saturday, Sunday  10.00 am to 2.00 pm


Customer Response Policy

We recognise the importance of maintaining effective communication with our customers and stakeholders.  Council's Customer Response Policy (PDF 163Kb) guides how council staff will manage customer telephone calls, applications and complaints and includes expected response timeframes. 


Related Links


Council Meetings



Rate this page - was the information useful to you?

Please type the code in the box below