There are many ways that we can assist you. If the payment options do not suit your needs or you have rates that are already overdue, please contact us for a confidential discussion and we can work out a way to best support you.
The earlier you contact us the better.
We are committed to providing support to our ratepayers who are finding it difficult to pay on time.
We will continue to participate in training to better understand the issues and provide necessary support and assistance. We will apply our learnings to improve the services offered and support our ratepayers to meet their payment requirements.
We can also refer you to a free financial counselling service provider who can help you assess your financial situation, as well as give you information and options about managing your debt and help you develop a plan to improve your situation.
Financial counsellors aren’t judgmental about your circumstances and are there to offer you free, confidential and independent advice.
Rates Roadshow
Come meet with our friendly rates team:
- Benambra Neighbourhood House
16 September, 11.30 am – 2.30 pm - Bendoc Mobile Library stop
1 October, 10.30 am – 11.30 am - Buchan Mobile Library stop
13 October, 10.30 am – 11.30 am - Cann River Community Centre
23 September, 10.30 am – 12.00 pm - Gelantipy Mobile Library stop
13 October, 9.00 am – 9.45 am - Lakes Entrance Service Centre
6 October, 9.30 am – 3.30 pm - Mallacoota Service Centre
23 September, 2.00 pm – 5.00 pm - Omeo Service Centre
15 September, 10.00 am – 5.00 pm
16 September, 9.00 am – 10.30 am - Orbost Service Centre
30 September, 9.30 am – 5.00 pm
We are here to help. If you cannot attend one of these sessions, please know that support is still available. You can call our office during normal business hours on 03 5153 9500 to speak with one of our customer service staff or a member of the rates team.
For more information on our support options, please contact us.