Rate Payment Options and Timetable

Payble is our secure online payment service that helps you manage your rates account.

Payble is an online payment option to help you manage your rates. You can choose to pay your rates in smaller, more frequent payments and never forget payments again. It’s free, easy to set up and you can check your balance at any time. If your circumstances change, you can login and adjust how often you pay.

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‍Payment options

Payble lets you choose how and when you pay.

1. Make a one-off payment
2. Autopay - pay in full. Set up an automatic payment of your current and future notices in full on the due date.
3. Flexible payments by due date and get ahead - set up a direct debit to make weekly, fortnightly or monthly payments in advance of the due date. Schedule regular payments to get ahead of your next notice.
4. Request an extended payment plan (no interest applies) - submit a request for weekly, fortnightly, or monthly payments that suit your budget to be considered by us. Approved payment plans will not incur interest while the payment schedule is maintained. Please note that if you cancel your plan, and a balance remains unpaid interest may be applied.

Set up Payble

1. Scan the QR code on your rates notice.
2. Enter your mobile number.
3. Use the six digit security code sent via SMS to log in.
4. Follow the prompts in Payble to choose your payment method.
5. Choose your credit card, debit card or bank account.
6. Before your next payment, you’ll receive an SMS reminder so you can check that you have enough funds in your account.
7. The payment is processed automatically on the date you scheduled.

You can also visit the Payble website and follow the prompts. Have your assessment number handy.

After you set up Payble

• You will get a SMS reminder before each payment is deducted.
• You can check the balance owing at any time.
• When you receive your rates notice for the next year, a new payment plan will be calculated automatically.

Changing your payment method or schedule

To make changes to your payment schedule or account, simply scan the QR code on your rates notice, or visit the Payble website and use your mobile phone number to log in.

• Click your account icon to view existing payment plans. Add the new card or bank account and then remove the old account or card.
• To change an account, select the account, choose the relevant item from the options menu and follow the prompts.
• To skip a payment, select your payment plan and choose “skip next payment” from the options menu. Payble will automatically adjust the payment schedule based on the balance owing.

You will receive SMS confirmation of any changes made to your account.

If you pay your rates as a lump sum, you need to pay by 15 February 2027.

If the full payment is not received by 15 February 2027 interest charges will apply to the outstanding amount.

The penalty interest rate, set by the Minister for Local Government, is 10%.

We offer quarterly instalments:

• Quarterly instalments – rates are split into four payments (you choose your payment method).

Note: direct debit applications for current year's rates will not be accepted after 31 December. If the application is received after an instalment has passed, missed payment/swill be required to be paid before the direct debit can be set up.

Quarterly instalments dates

To pay your rates by this method, we need to receive your first instalment payment by 30 September. If you pay after that date, it is treated as a part payment and you need to pay the rest of your rates by 15 February.

Payments must be received in four instalments by the following dates:

• Instalment 1 - Pay by 30 September
• Instalment 2 - Pay by 30 November
• Instalment 3 - Pay by 28 February
• Instalment 4 - Pay by 31 May

You can set up a direct debit for four instalments or one full payment using our Payble Payment Platform. 

How to continue, change or cancel your direct debit plan

If your bank account details change you need to fill in a change of Direct Debit Request form and return it to us at least 14 days before the next payment is due.

If you want to cancel your direct debit arrangement, fill in the Cancel Direct Debit for Rates form and return it to us at least 14 days before the next payment is due.

Centrepay is one way you can pay your rates. It is a voluntary service that is free for Centrelink customers. You can use Centrepay to arrange regular deductions from your Centrelink payment, which will be paid directly to us to cover your rates.

You can start, change, or stop Centrepay deductions at any time.

If you require further information that is not provided below, please visit Service Australia or contact your nearest Centrelink Service Centre. You will need the following details to complete a request: 

• Your Centrelink Customer Reference Number (CRN)
• Your Council Reference Number (this can be found at the bottom of your rates notice)
• Our name: East Gippsland Shire Council
• Our address: 273 Main Street, Bairnsdale VIC 3875
• Our phone number: (03) 5153 9500
• Our CRN: 555 015 834V

How to start a Centrepay deduction

Option 1:
You can apply directly with Centrelink by visiting one of their service centresor by applying online

Option 2:
You can complete the Centrepay Deduction Authority form and return it to us:

• In person at one of our service centres
• By post to PO Box 1618, Bairnsdale VIC 3875
• By email: feedback@egipps.vic.gov.au

The Deduction Authority form includes important information about Centrepay. Please read this carefully before submitting the form.

How to change or cancel an existing Centrepay deduction

You can change orcancel your deduction at any time.

Option 1:
Visit a Centrelink Service Centre or make changes online.

Option 2A:
We can cancel your deduction if you complete our Cancellation of Centrepay Deduction form

Option 2B:
We can change your deduction amount if you complete a new Centrepay Deduction Authority form

For options 2A or 2B, please return the completed form:

• In person at one of our service centres
• By post to PO Box 1618, Bairnsdale VIC     3875
• By email:feedback@egipps.vic.gov.au

If the other payment options do not suit you, you can make regular payments of smaller amounts towards your rates at any time during the rating period.  

We can help you determine a suitable amount to pay that will ensure that you do not owe any rates by the final date for payment of your rates.

The earlier you start making payments, the smaller your payments can be, as they are spread across more of the year.

If your rates are already overdue there are other ways that we can help you.

‍Online or direct debit

You can make an online payment or set up a direct debit for weekly, fortnightly, monthly, 4instalments or one full payment using our secure payment platform.

‍In person‍

You can pay your ratesat our Customer Service Centres or any Australia Post outlet.

If the payment is past the due date, you cannot pay at the Post Office.

‍Mail

Payments can also be posted directly to us at:
PO Box 1618
Bairnsdale, Vic 3875

Receipts are notissued for mailed payments.

Please allow for postal delays as delivery problems will not be accepted as an excuse for late payment.

‍Online

Pay securely online using our Rates Payment Portal

Pay securely online via our website

BPay: Visit your bank's website to make this payment directly from your nominated account. Biller code: 125864. For the BPay Reference Number, see the payment section at the bottom of your rate notice.

‍Phone

Phone 1300 321 219 to pay by Visa or MasterCard.

The penalty interest rate, set by the Minister for Local Government, is 10%.

Late payment of lump sum/pay in full

If you are not paying using one of our instalment plans or a payment arrangement, you need to pay in full by 15 February 2027.

If you do not pay in full by this date, interest charges may apply to any outstanding amount. Interest charges apply to any outstanding amount in the same manner as if the ratepayer had elected to pay by quarterly instalments.

Late payment of quarterly instalments

Penalty interest will apply on the outstanding amount. This is calculated from the due date of the instalment.

Rates in arrears

Penalty interest on any arrears of rate, charges or levies will continue to accrue until full payment of the outstanding amount, including interest, is received.

Non-payment of rates may incur legal fees/costs for recovery.

If your rates are already overdue there are other ways that we can help you.