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Complaint Management Policy

Date Approved: 
Dec 16, 2021
The purpose of this policy is to establish a framework that supports how council will respond to complaints within the limits of its resources while ensuring consistent, efficient and effective complaint management.
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East Gippsland Shire Council
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East Gippsland Shire Council acknowledges the Gunaikurnai, Monero and Bidawel people as the Traditional Custodians of the land that encompasses East Gippsland Shire. We pay our respects to all Aboriginal and Torres Strait Islander people living in East Gippsland, their Elders past and present.
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