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FAQs and Quick Links

Q. How do I place my bins on the kerb?

Q. What do I do if my bin hasn't been emptied?

Q. What do I do if my bin has been stolen/is damaged/needs replacing? 

Q. Can I apply for a larger (240L) general waste bin?

Q. Can I have more than one waste/recycling/green waste bin?

Q. I'm moving - what do I do with my bins?

Q. I've just built a house, can I set up a collection service?

Q. I'm out of the collection area - what are my options?

Q. Where and how can I dispose of chemical waste such as old farm chemicals?

Q.  Does the Shire offer a commercial kerbside collection service?

Q.  What happens to my recyclables after they get collected?

Q.  What can I put in my green waste bin?

Q.  What is done with the green waste collected from the kerbside?

Q.  What is the earliest time waste collection trucks are allowed to start kerbside collection?

Q.  What is contamination?

Q.  Why have I got an infringement sticker on my recycle bin?

Q.  Why don’t I have a green waste bin?

Q.  Will my bin be collected on public holidays?

Q.  What can I do with excess waste and/or recyclables?

Q.  How do I dispose of mattresses?
Q.  How do I dispose of whitegoods?

Q.  Where do I dispose of E-Waste?

Q.  Can I report illegal dumping?

Q.  I have a business and I’d like to recycle. What are my options?


Q.  How do I place my bins on the kerb?

A.  Please ensure you place your bins on the kerb, 1 metre apart and with enough space for the trucks mechanical arm to easily lift your bin.           

 

Q.  What do I do if my bin hasn't been emptied?

A.  If your waste bin is missed or has not been emptied properly, please promptly Contact Council or Tambo Waste direct on 5155 3622 and report the matter. Please note Tambo Waste is not required to come back and empty bins that were not put out on time.

 

Q. What do I do if  my bin has been stolen/is damaged/needs replacing?

A.  If your waste bin is lost or stolen from your property:

  • Report the lost/stolen bin to Council
  • Arrange for a replacement bin and pay the applicable fee upfront. 

    $122 for a 240 litre bin (standard size of recycle and green waste bins)

    $95 for a 120 litre bin (standard size of household waste bins) 
  • If you believe your bin was stolen under extenuating circumstances and you wish to request a refund of the replacement fee, please lodge a written request to Council detailing the circumstances of the bin being stolen and that you are requesting a refund
  • Refund requests will be assessed on a case-by-case basis by the Waste Unit and outcomes will be advised direct to the applicant  

Q.  Can I apply for a larger (240L) general waste bin?

A.  To receive a larger bin you will need to meet one of the following criteria: 

  • Families of 5 or more people living permanently at the address
  • Households with two or more children in disposable nappies
  • Households with four or more people, one being a child in disposable nappies
  • Households with special medical requirements (this must be confirmed by a Medical Practitioner). Liquid waste and syringes are not acceptable. 

Q. Can I have more than one waste/recycling/green waste bin?

A. Yes, but you would need to apply for a second kerbside service and pay a second full fee.

 

Q.  I’m moving – what do I do with my bins?

A.  Leave your bins behind. Kerbside bins are assigned to the property not the individual.

 

Q.  I’ve just built a house, can I set up a collection service?

A. You will need to activate your kerbside waste and recycling collection service for your property.  This can be done by contacting Council or visiting one of our Service Centres.

First you will need to find out if your property is located within a kerbside collection area and if it is; ask for your service to be activated. 

 A pro rata charge will apply and that amount will be determined by the remaining balance of the year from 1 July. 

 

Q.  I’m out of the collection area – what are my options?

A. You can dispose of your waste and recycling at a Council waste facility. You may also be able to organise a private contractor to collect your waste. 

 

Q.  Where and how can I dispose of chemical waste such as old farm chemicals?

A.  Council does not accept liquid or chemical waste. Chemclear is a national program for collection and disposal of unwanted agricultural or veterinarian chemicals.  Visit Chemclear for more information, or call Chemclear on 1800 008 182 to make an appointment to have your chemicals collected.

 

Q.  Does the Shire offer a commercial kerbside collection service?

A.  No, it does not.  There are a number private operators that can provide a commercial service, which can be found in the Yellow Pages

 

Q.  What can I put in my waste bin?

A.  Your waste bin is for general household waste which cannot be recycled and is not green garden waste. Examples include food waste and disposable nappies.

 

Q.  What can I put in my recycling bin?

A.  Glass, aluminium, steel, paper and cardboard, and rigid plastics labelled 1-7. See Council Recycling Services for more information

 

Q.  What happens to my recyclables after they get collected?

A.  Recyclables are taken to a Materials Recovery Facility in Bairnsdale where they are sorted, baled, and trucked to Melbourne to be processed for manufacturing.  The material is then made into new products.

 

Q.  What can I put in my organic waste bin?

A.  Standard garden green waste including grass clippings, weeds, small branches and twigs.

 

Q.  What is done with the organic waste collected from the kerbside? 

A.  The material is mulched and used for rehabilitating old landfill sites.

 

Q.  What is the earliest time waste collection trucks are allowed to start kerbside collection?

A.  6.00 am. If you have had your bin collected before this time please Contact Council with the details.

 

Q.  What is contamination?

A.  Contamination occurs when something is put into the wrong bin. For example: Plastic bags or polystyrene foam cups in the recycle bin, OR cardboard or soil in the green waste bin.  Contamination in the recycling truck or green waste truck increases the cost of recycling or reuse of the product. Separating large contaminated loads comes as a huge unanticipated cost to Council. Please take the time to consider what is being placed in your bins and recycle wisely.

 

Q.  Why have I got an infringement sticker on my recycle bin?

A.  You have put something in your recycling bin that can't be recycled. To see what can and can’t go in the recycle bin check Recycling Services

 

Q.  Why don’t I have a organics waste bin?

A.  You most likely live in an area where organics waste bins are optional or not in a organics waste collection area.  If you are in an optional area you can apply for a organics waste bin if you Contact Council.

 

Q.  Will my bin be collected on public holidays?

A.  Yes, except for Christmas Day and New Years day. These collections will be scheduled for another day in that week. The change to collection days is  advertised in the shire information advertisement in the local paper and on the Shire Website.

 

Q.  What can I do with excess waste and/or recyclables?

A.  Excess waste and recyclables can be taken directly to a transfer station or landfill. Household recyclables are accepted free of charge, whilst waste attracts a fee determined by it's size and weight.

 

Q. How do I dispose of mattresses?

A. You have multiple options for disposing of mattresses.
Options are:

1. Pay the disposal charge at the landfill or transfer station. Prices are: Single $39.00 Double or Larger $58.00

2. They can strip the mattress themselves (are not allowed to do this at the site)
i. Use a knife to cut around the edge of the mattress

ii. Pull back and roll up the lining/stuffing – this can be placed in household kerbside bin or taken to landfill/transfer station for disposal (charge should range between $5 and $11 depending on the amount of stuffing/cover that comes off the mattress

iii. Metal springs can be taken to the landfill or transfer station for disposal free of charge

3. At Bairnsdale Landfill they can take the mattress to the Tip shop who will strip it for them. Prices are:  Single $ 30.00 Double/Queen $ 40.00 King $ 50.00                                                                                                                                                                                                                                                              

Q.  How do I dispose of whitegoods? (large electrical goods used domestically such as refrigerators and washing machines)

A.  Whitegoods can be taken to landfill or transfer stations for free. If you take a fridge to the landfill or transfer station, ensure that it is empty and doesn't contain any rubbish or rotten food. All fridges will be checked by staff before they can be disposed of. Fees will apply for any waste left in them, and the customer will be responsible for emptying the fridge themselves.

 

Q.  Where do I dispose of E-Waste?

A.  E-Waste such as computers and televisions can be taken to landfill sites for a small fee.

Televisions and computers can be taken to Bairnsdale Landfill for free as the site is the nominated free disposal point under the National Television and Computer Recycling Scheme supplied by Tech Collect

 

Q.  Can I report illegal dumping?

A.  Yes, and you are encouraged to do so. Contact Environment Protection Authority's Pollution Watch line on 1800 444 004 or Council's Community Laws Department.

 

Q.  How do I dispose of Asbestos?

A.  Asbestos can be taken to Bairnsdale Landfill, providing it is wrapped in two layers of plastic and sealed. You will need to phone the landfill on 03 5152 6535 at least 24 hours beforehand to make an appointment.

         

Q.  I have a business and I’d like to recycle. What are my options?

A.  Council strongly encourages recycling in local businesses. Though Council does not collect commercial waste, you can organise collection with a commercial waste company. If you would like to organise waste and recycling education for your staff,  Contact Council's Waste Education Officer.


Links

Waste Disposal Fees

Sustainability Victoria

Mobile Muster

Drum Muster

Clean Up Australia Day

Victorian Litter Action Alliance

Detox Your Home

 

 

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