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Venue Facilities and Services

Ticketing, Hearing Loop, Disabled access, Bar, Parking, Map

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Facilities and Services

 

Ticketing Information

Venue Hours

The Forge Theatre and Arts Hub opens one hour prior to scheduled performances.

In Person Ticket Sales

Tickets can be purchased in person using cash, eftpos or credit/debit card at the following locations:

  • Bairnsdale and Lakes Entrance Visitor Information Centres
  • East Gippsland Shire Council Service Centres

Tickets can also be purchased from the Forge Theatre Box Office 1 hour prior to the performance.


Telephone Ticket Sales

Tickets can be purchased over the telephone using a credit/debit card by calling the Forge Theatre Box Office on 5152 1482.  This service is available Monday through Thursday between 9.30am to 3.30pm.


Online Ticket Sales – 24/7

Tickets can be purchased online using a credit/debit card on any day of the week and at any time.  Click here to go to the What’s On and Buy Tickets page .


Important Ticketing Information

Please check your tickets carefully. The Box Office does not offer refunds, exchanges or transfer of tickets. There is a “No Exchange, No Refund” policy on all tickets once they are purchased. Tickets are sold on behalf of the organisation responsible for presenting the event and are subject to the conditions applicable to that event and/or the venue where held. 

Find us on Facebook at www.facebook.com/theforgetheatre. Become our Facebook friend today.
Email us at boxoffice@egipps.vic.gov.au to be added to our database to receive program brochures and email updates.

  

 

Parking Information

Ample free parking is available adjacent to the venue.  The car park is accessed via McKean Street.

 

Getting Here

The Forge Theatre and Arts Hub is located at 80 McKean Street in Bairnsdale within the grounds of Bairnsdale Secondary College and next door to the BARC (Bairnsdale Aquatic and Recreation Centre). Click on the map to go to maps online and click on 'open this content in a new window' if the map doesn't display on your browser.

 Forge location Map.jpg 

  

Disabled Access and Facilities

The Forge Theatre is an accessible venue featuring flat floor wheelchair access to the front row of the auditorium, accessible bathroom facilities, handrails and a hearing loop system. There are 6 only wheelchair positions in the auditorium.

 

Walking frames and other wheeled devices are not permitted in the auditorium with the exception of wheelchairs which have tickets to be placed in the 6 x wheelchair positions.

Patrons are advised to discuss your needs with our Box Office staff prior to purchasing your tickets.


Hearing Loop

A hearing loop has been installed in rows B & C of the Auditorium seating.  The loop is designed for use with hearing aids with the T or MT function.

Patrons requiring this service are advised to discuss your requirements with our Box Office staff prior to purchasing your tickets.

  

Refreshments

The Forge Theatre and Arts Hub holds an On-Premises Liquor Licence from the Victorian Commission for Gambling and Liquor Regulation and operates a Bar in the venue's foyer. The Foyer Bar opens one hour prior to a scheduled performance at the venue for the purchase of drinks, snacks and light meals. Alcoholic beverages can only be purchased by those who have purchased a valid ticket to the performance being held at the venue providing it is between the following trading hours:

Monday through Friday 5pm to 11pm

Saturday and Sunday 12noon to 11pm.

Non-alcoholic drinks and beverages will be available for purchase outside of these times.

Patrons are reminded that hot drinks and food are not permitted inside the auditorium, and that the Foyer Bar is closed to service during the performances.

IMPORTANT: Due to strict licencing laws only alcohol purchased at the venue can be consumed inside the venue. The consumption of alcohol anywhere outside the venue is an offence, and may be prosecuted.

It should be noted that the Forge Theatre and Arts Hub is located on the property of the Education Department of Victoria.

 

Smoking

As the Forge Theatre and Arts Hub is located on the property of the Education Department of Victoria it is a completely NO SMOKING venue both inside the building, and within the school grounds and car park.

  

Conditions of Entry

THEATRE ETIQUETTE

At all times, patrons are required to behave in a manner: 

  • Which is not offensive, humiliating, intimidating or threatening to other patrons, Forge Theatre and Arts Hub staff or any other persons;
  • That does not threaten the safety of other patrons, Forge Theatre and Arts Hub staff or any other persons;
  • That does not cause any damage to Forge Theatre and Arts Hub property or the property of other patrons;
  • That does not interfere with or distract the performers; and
  • That does not interfere with other patrons' enjoyment of the performance.

For the safety of yourself and others, patrons must follow the direction of Forge Theatre and Arts Hub management and staff at all times. If any patron is aware of an issue that impacts on the safety of themselves or others, the patron should report it to Forge Theatre and Arts Hub staff immediately.

 

Any breach or failure to comply with the policies of the Forge Theatre and Arts Hub or to cooperate with the staff and management may result in a patron being deemed to be an "objectionable patron" - see below.

 

BAGS

To ensure the safety and security of all patrons, Forge Theatre and Arts Hub reserves the right to inspect all bags and personal belongings that patrons wish to take into the theatre. Searches will be carried out courteously and discreetly. Any prohibited items (described below) must either be discarded or removed from the Forge Theatre and Arts Hub venue. Any patron refusing to cooperate with this policy will not be allowed entry into the theatre.
Prohibited items include knives; fireworks; explosives; smoke canisters; aerosols; air-horns; noisemakers; flares; weapons; dangerous or hazardous items; controlled, dangerous or illegal substances; laser devices; Glass bottles or  vessels; any animals other than guide, hearing and/or assistance dog; or any article that may be used as a weapon and/or compromise public safety or which may pose a hazard or nuisance to any other person. Any person in possession of such items will be deemed an "objectionable patron" - see below.

Oversize items including large bags, umbrellas and all backpacks present a trip hazard and are not permitted within the auditorium. Umbrellas can be left in the receptacle provided at the front door or handed to the Front of House staff for safe keeping.

In accordance with Forge Theatre and Arts Hub policy, a large bag is defined as a bag measuring 42cm long and 30cm wide or larger (i.e. larger than a standard A3 sheet of paper), or a bag that Forge Theatre and Arts Hub staff consider, at their absolute discretion, to be of an irregular size and which may create an unacceptable risk to the health and safety of patrons if permitted within the auditorium. Large bags and other confiscated items will be safely stored by the Front of House staff. It is the responsibility of the patron to collect their items at the conclusion of the performance.


RECORDING DEVICES

Use of recording devices of any kind (including still photography and video cameras, audio tape recorders, digital photo capture devices and mobile telephones) by non-authorised people is strictly prohibited in all Forge Theatre and Arts Hub performance areas and other venues where Forge Theatre and Arts Hub managed events are held, unless the Forge Theatre and Arts Hub and the performer, artist or producer have expressly waived this restriction. Any waiver will be at the absolute discretion of the performer, artist or producer of the performance. Recording devices carried by unauthorised individuals will be confiscated and safely stored by Forge Theatre and Arts Hub until the performance is over. It will be the responsibility of the owner to retrieve the stored device(s). Forge Theatre and Arts Hub reserves the right to require the deletion of any photographic, video or audio images and recordings made in breach of this policy and to hold any recording devices until such time as the images and recordings are deleted.


ATTIRE

All people in attendance at the Forge Theatre and Arts Hub patrons must wear appropriate attire for a public place and must wear appropriate footwear at all times. Clothing with objectionable, vulgar or offensive writing, images or imprints may not be worn at the Forge Theatre and Arts Hub. Forge Theatre and Arts Hub management will determine at their absolute discretion whether attire and footwear is appropriate, according to generally accepted and reasonable standards. Helmets and large size hats and headwear must be removed upon entering the auditorium; and they cannot be worn by patrons unless such head coverings are recognised as part of the religious or national dress of the patron. This policy is to minimise the obstruction of other patrons' view of all performances. 

 

LATE SEATING

To minimise distraction of the on-stage artists as well as the Forge Theatre and Arts Hub patrons who were seated prior to the performance start, generally any Forge Theatre and Arts Hub patrons who are not seated at the commencement of a performance will not be permitted to enter the theatre until an appropriate break in the performance. The appropriate break in the performance is predetermined by the Promoter or Front of House Team Leader and communicated to Forge Theatre and Arts Hub staff prior to the performance. Whilst every effort will be made to seat latecomers in their designated seats, to minimise disruption to the performance, how and where late arrivals are seated will be venue and performance specific and at the absolute discretion of Forge Theatre and Arts Hub staff.

MOBILE DEVICES

All mobile phones and paging devices must be turned off or put on 'silent' mode during any event held at Forge Theatre and Arts Hub, unless advised otherwise.

 

YOUNG PATRONS
Infants and children may be allowed access to Forge Theatre and Arts Hub auditorium, at the absolute discretion of the Promoter, provided they are accompanied by a paying adult and they do not distract other patrons. If an infant or child is allowed access to the auditorium and becomes a distraction to other patrons, Forge Theatre and Arts Hub staff may request that the accompanying adult remove the infant or child from the theatre.

Infants under 2 years do not require a ticket and may not occupy a seat but be nursed by the accompanying adult, unless a valid ticket has been purchased for the infant.
Baby capsules, prams and pushers are not permitted inside the auditorium. 
Any child aged over 2 years requires a valid ticket to attend the event, unless otherwise specified.


OBJECTIONABLE PATRON

The Forge Theatre and Arts Hub reserves the right to deem anyone who has contravened these conditions to be an “objectionable patron”. Objectionable Patrons are subject to removal from the premises. Anyone deemed an Objectionable Patron may be subject to refused entry to Forge Theatre and Arts Hub events at the discretion of the management and staff.

 

 

 

 

 

 

 

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