Rates Roadshow

Our Rates team is hitting the road: to listen, answer your questions, and help you make sense of it all.

If you’re not paying by instalments, the final date to pay your rates is 15 February 2026. We know that for some ratepayers, this may have been difficult to meet. If you’re experiencing financial pressure, please know that you’re not alone and support is available.

We offer flexible payment plans with smaller weekly or fortnightly amounts, tailored to your individual circumstances. These plans can be extended over time if needed, and no interest is charged while you’re on an approved plan.

We encourage you to reach out so we can talk through your options and find a solution that works for you. Our Customer Service and Rates teams are here to help and can be contacted during business hours on (03) 5153 9500.

You’re also welcome to visit our Rates team at our Service Centres on the days and times listed below. No appointment is needed, just drop in for a private, confidential chat about your rates and the support available.

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• Lakes Entrance Service Centre‍

16 March from 9.30 am – 3.00 pm

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• Omeo Service Centre‍

23 March from 10.00 am – 4.00 pm

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• Cann River Community Centre‍

25 March from 10.00 am – 12.00 pm

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• Mallacoota Service Centre ‍

25 March from 2.00 pm – 5.00 pm

• Orbost Service Centre ‍

26 March from 9.30 am – 3.00 pm

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Click here to read a message from previous Mayor, John White.