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Contact Council

View the Summer holiday office hours

 

All Hours: (03) 5153 9500

(Calls after hours are redirected to the Emergency Duty Officer)

 

Postal Address: PO Box 1618, Bairnsdale, Vic 3875

Telephone: (03) 5153 9500

Residents’ Information Line: 1300 555 886

National Relay Service: 133 677

Facsimile: (03) 5153 9576 

Email: feedback@egipps.vic.gov.au 

Twitter: @egsc

 

 

nrs.bmp

East Gippsland Shire Council is Relay Service Friendly
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (www.relayservice.com.au)



  • TTY users phone 133 677 then ask for 1300 367 700
  • Speak and Listen users phone 1300 555 727 then ask for 1300 367 700
  • Internet relay users connect to the NRS then ask for 1300 367 700

 

Summer holiday operating hours

Opening times for the Shire’s Libraries, Corporate and Service Centres over the holiday period are:

 

Operating hours on Wednesday 24 December 2014

  • Corporate Centre, Bairnsdale: 8.30 am to 12.30 pm
  • Bairnsdale Library: 9.30 am to 12.30 pm

Service Centres:

  • Lakes Entrance and Paynesville: 8.30 am to 12.00 pm
  • Omeo: 8.30 am - 5.00 pm
  • Orbost: 8.30-11.30 am
  • Mallacoota: 2.00-5.00 pm

Thursday 25 December 2014 to Thursday 1 January 2015

All centres closed except Service Centres as follows:

 

Friday 26 December 2014

  • Omeo: Visitor Information Services only, standard hours

Monday 29 December 2014   and Tuesday 30 December 2014

  • Omeo: Visitor Information Services only, standard hours
  • Mallacoota: 10.00 am-2.00 pm

Wednesday 31 December 2014

  • Omeo: Visitor Information Services only, standard hours
  • Mallacoota: 2.00-5.00 pm

 

Thursday, 1 January 2015

  • Omeo: Visitor Information Services only, standard hours

Friday, 2 January 2015

All centres open – normal business hours

 

Outreach Centres

Outreach Centre hours over the holiday period are as follows:

Bendoc:

Closed from Wednesday 17 December 2014 and re-opens Tuesday 20 January 2015.

Buchan:

Closed Thursday 18 December 2014 and re-opens Tuesday 27 January 2015.

Cann River:

Closed on the public holidays only.

 

Regular operating hours


Service Centres (Open 8.30 am to 5.00 pm Monday to Friday, except Mallacoota)

The postal address for all Service Centres is: PO Box 1618, Bairnsdale Vic 3875

 

Bairnsdale - Corporate Centre: 273 Main Street

Lakes Entrance - Service Centre: 18 Mechanics Street
Omeo - Service Centre: 179 Day Avenue

Orbost - Service Centre: 1 Ruskin Street

Paynesville - Service Centre: 55 The Esplanade

 

Mallacoota - Service Centre: 70 Maurice Avenue

Opening hours Monday and Tuesday 10 am - 2pm, 

Wednesday, Thursday and Friday 2 pm - 5 pm

 


Outreach Centres (Opening hours vary - see below)

Outreach Centres provide assistance to residents and visitors to locate or lodge applications and forms, witness documents, access Council's website and public documents, and more.

 

Bendoc Outreach Centre

18 Dowling Street, Bendoc 3888        

Phone: (02) 6458 1402

Fax: (02) 6458 1402           

Open: Tuesday and Wednesday 9.30am to 2.30pm, Thursday fortnightly 9.00am to 11.00am coincides with the Mobile Library schedule.

 

Buchan Neighbourhood House

6 Centre Road, Buchan 3885  

Phone: (03) 5155 9216                      

Open: Monday to Friday 9.00am to 4.30pm

 

Cann River Community Centre

Princes Highway, Cann River 3890     

Phone: (03) 5158 6465

Fax: (03) 5158 6391          

Open: Monday to Friday  10.00am to 2.00pm

 


Citizen Response Policy

Council recognises the importance of maintaining effective communication with its residents, ratepayers and other stakeholders.  Council's Citizen Response Policy (PDF 163Kb) provides guidance on the way in which Council officers will manage telephone calls, applications and complaints made by citizens and outlines expected response timeframes. 

 

 

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