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Contact Council

All Hours: (03) 5153 9500

(Calls after hours go to the Emergency Duty Officer)

 

Postal Address: PO Box 1618, Bairnsdale, Vic 3875

Residents’ Information Line: 1300 555 886

National Relay Service: 133 677

Facsimile: (03) 5153 9576 

Email: feedback@egipps.vic.gov.au 

Twitter: @egsc

 

Christmas and New Year closures

 

Our customer service centres will be closed from 5.00 pm Friday 23 December and re-open Tuesday 3 January 2017.

Bairnsdale Library will be closed from 12.00 pm Saturday 24 December and reopen on Tuesday 3 January 2017.

 

During this time Omeo Service Centre will open for tourist services as follows:

Monday 26 and Tuesday 27 December: 10.00 am – 2.00 pm

Wednesday 28 to Friday 30 December: 8.30 am – 5.00 pm

Saturday 31 December to Monday 2 January 2017: 10.00 am – 2.00 pm

 

Outreach Centres closures:

Bendoc: Closed from Tuesday 20 December 2016, re-opens Tuesday 17 January 2017

Buchan: Closed from Friday 23 December 2016, re-opens Monday 16 January 2017

Cann River: Closed from Sunday 25 December, re-opens 28 December. Also closed on Monday 2 January 2017

 

 

 

nrs.bmpWe are National Relay Service friendly
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (www.relayservice.com.au)

  • TTY users phone 133 677 then ask for 1300 367 700
  • Speak and Listen users phone 1300 555 727 then ask for 1300 367 700
  • Internet relay users connect to the NRS then ask for 1300 367 700

 


Service Centres (Open 8.30 am to 5.00 pm Monday to Friday with the exception of Mallacoota)

The postal address for all Service Centres is: PO Box 1618, Bairnsdale Vic 3875

 

Bairnsdale - Corporate Centre: 273 Main Street

Bairnsdale - Service Centre: 24 Service Street 

Lakes Entrance: 18 Mechanics Street
Omeo: 179 Day Avenue

Orbost: 1 Ruskin Street

Paynesville: 55 The Esplanade

 

Mallacoota: 70 Maurice Avenue

Monday and Tuesday 10.00 am - 2.00 pm

Wednesday to Friday 2.00 pm - 5.00 pm

 


Outreach Centres

Outreach Centres provide assistance to residents and visitors to locate or lodge applications and forms, witness documents, access council's website and public documents, and more.

 

Bendoc Outreach Centre

18 Dowling Street, Bendoc 3888        

Phone: (02) 6458 1402

Fax: (02) 6458 1402           

Open: Tuesday and Wednesday 9.30 am to 2.30 pm, Thursday fortnightly 9.00 am to 11.00 am coincides with the Mobile Library schedule.

 

Buchan Neighbourhood House

6 Centre Road, Buchan 3885  

Phone: (03) 5155 9216                      

Open: Monday to Friday 9.00 am to 4.30 pm

 

Cann River Community Centre

Princes Highway, Cann River 3890     

Phone: (03) 5158 6465

Fax: (03) 5158 6391          

Open: Monday to Friday  10.00 am to 2.00 pm

 


Citizen Response Policy

Council recognises the importance of maintaining effective communication with its residents, ratepayers and other stakeholders.  Council's Citizen Response Policy (PDF 163Kb) provides guidance on the way in which Council officers will manage telephone calls, applications and complaints made by citizens and outlines expected response timeframes. 

 

 

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