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Contact Council

All Hours: (03) 5153 9500

(Calls after hours are redirected to the Emergency Duty Officer)


Postal Address: PO Box 1618, Bairnsdale, Vic 3875

Telephone: (03) 5153 9500

Residents’ Information Line: 1300 555 886

National Relay Service: 133 677

Facsimile: (03) 5153 9576 

Email: feedback@egipps.vic.gov.au 

Twitter: @egsc



nrs.bmpWe are Relay Service friendly
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (www.relayservice.com.au)

  • TTY users phone 133 677 then ask for 1300 367 700
  • Speak and Listen users phone 1300 555 727 then ask for 1300 367 700
  • Internet relay users connect to the NRS then ask for 1300 367 700


Service Centres (Open 8.30 am to 5.00 pm Monday to Friday with the exception of Mallacoota)

The postal address for all Service Centres is: PO Box 1618, Bairnsdale Vic 3875


Bairnsdale - Corporate Centre: 273 Main Street

Lakes Entrance: 18 Mechanics Street
Omeo: 179 Day Avenue

Orbost: 1 Ruskin Street

Paynesville: 55 The Esplanade


Mallacoota: 70 Maurice Avenue

Monday and Tuesday 10.00 am - 2.00 pm, 

Wednesday, Thursday and Friday 2.00 pm - 5.00 pm


Outreach Centres

Outreach Centres provide assistance to residents and visitors to locate or lodge applications and forms, witness documents, access Council's website and public documents, and more.


Bendoc Outreach Centre

18 Dowling Street, Bendoc 3888        

Phone: (02) 6458 1402

Fax: (02) 6458 1402           

Open: Tuesday and Wednesday 9.30am to 2.30pm, Thursday fortnightly 9.00am to 11.00am coincides with the Mobile Library schedule.


Buchan Neighbourhood House

6 Centre Road, Buchan 3885  

Phone: (03) 5155 9216                      

Open: Monday to Friday 9.00am to 4.30pm


Cann River Community Centre

Princes Highway, Cann River 3890     

Phone: (03) 5158 6465

Fax: (03) 5158 6391          

Open: Monday to Friday  10.00am to 2.00pm


Citizen Response Policy

Council recognises the importance of maintaining effective communication with its residents, ratepayers and other stakeholders.  Council's Citizen Response Policy (PDF 163Kb) provides guidance on the way in which Council officers will manage telephone calls, applications and complaints made by citizens and outlines expected response timeframes. 



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