Contact Council
East Gippsland Shire Council
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Postal Address:
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PO Box 1618, Bairnsdale, Vic 3875
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Telephone:
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(03) 5153 9500
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Residents Information Line:
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1300 555 886
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Facsimile:
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(03) 5153 9576
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TTY:
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(03) 5153 9531
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Email:
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feedback@egipps.vic.gov.au
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Twitter:
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@egsc
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Emergencies - All Hours: (03) 5153 9500
Service Centres (Open 8.30 am to 5.00 pm Monday to Friday)
The postal address for all Service Centres is: PO Box 1618, Bairnsdale Vic 3875
Bairnsdale Corporate Centre: 273 Main Street
Lakes Entrance Service Centre: 18 Mechanics Street
Omeo Service Centre: Day Street
Orbost Service Centre: 1 Ruskin Street
Paynesville Service Centre: 55 The Esplanade
Outreach Centres (Opening hours vary - see below)
Outreach Centres provide assistance to residents and visitors to locate or lodge applications and forms, witness documents, access Council's website and public documents, and more.
Outreach Centre
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Street Address
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Telephone
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Facsimile |
Opening Hours
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Bendoc Outreach Centre
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18 Dowling Street,
Bendoc 3888
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(02) 6458 1402
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(02) 6458 1402
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9.00am to 5.00pm Tuesday
9.00am to 5.00pm Wednesday
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Buchan Neighbourhood
House
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6 Centre Road,
Buchan 3885
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(03) 5155 9216
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Monday to Friday
9.00am to 4.30pm
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Cann River Community Centre
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Princes Highway,
Cann River 3890
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(03) 5158 6465
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(03) 5158 6391
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Monday to Friday
10.00am to 2.00pm
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Mallacoota Mudbrick Building
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Maurice Avenue,
Mallacoota 3892
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(03) 5158 0680
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(03) 5158 0743
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Tuesday to Friday
10.00am to 1.00pm
and
2.00pm to 4.00pm
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Citizen Response Policy
Council recognises the importance of maintaining effective communication with its residents, ratepayers and other stakeholders.
Council's Citizen Response Policy (PDF 53Kb) provides guidance on the way in which Council officers will manage contact by citizens and prescribes the timeframes within which responses will occur.
Citizen Complaints Resolution Policy
Council recognises that complaints represent an opportunity for the organisation to gather information on how it may improve its current and future service to customers.
Council’s Citizen Complaints Resolution Policy (PDF 41Kb) ensures that all complaints are handled in a systematic, responsive and fair manner. The Policy is intended to ensure the effective management of the complaints process from first contact to final resolution.