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Contact Council

Phone: (03) 5153 9500

(Also the emergency after hours number. Some of the emergencies you can call us about anytime include stray dogs that have been contained, dog attacks, and stray livestock.)

 

Postal Address: PO Box 1618, Bairnsdale, Vic 3875

Resident Information Line: 1300 555 886

National Relay Service: 133 677

Fax: (03) 5153 9576 

Email: feedback@egipps.vic.gov.au 

Twitter: @egsc

 

Temporary change to office hours

Some of our sites will close early on

Friday 15 December for organisational development activities as follows:

Bairnsdale offices and library, closing at 12.30 pm;

Lakes Entrance and Paynesville Service Centre, closing at 12.00 pm;

Orbost service centre, closing at 11.30 pm.

 

Christmas and New Year Closures for Shire Corporate Centre, Service Centres and Bairnsdale Library 

We advise our Corporate, Business and Customer Service Centres will be closed from end of day Friday 22 December 2017 and the Bairnsdale Library will be closed from 12 noon Saturday 23 December 2017, all services will resume normal operating hours on Tuesday 2 January 2018.

 

The exception is Omeo Customer Service Centre, which will be open over the holiday period with modified hours.

  • Saturday 23 December 2017: Open 10 am to 2 pm – Visitor Information Services Only.
  • Sunday 24 December 2017: Open 10 am to 2 pm – Visitor Information Services Only.
  • Monday 25 December: Closed
  • Tuesday 26 December 2017: Open 10.00 am to 2.00 pm – Visitor Information Services Only.
  • Wednesday 27 December 2017: Open 8.30 am to 5 pm
  • Thursday 28 December 2017: Open 8.30 am to 5 pm
  • Friday 29 December 2017: Open 8.30 am to 5 pm
  • Saturday 30 December 2017: Open 10.00 am to 2.00 pm – Visitor Information Services Only.
  • Sunday 31 December 2017: Open 10.00 am to 2.00 pm – Visitor Information Services Only.
  • to Monday 1 January 2018: Open 10.00 am – 2.00 pm - Visitor Information Services Only
  • Tuesday 2 January 2018: Resume normal operating schedule

East Gippsland Shire Council Outreach Centres:

Cann River Outreach Centre:

Closed:  Public Holidays December 25 2017

             Public Holidays December 26 2017

             Public Holiday January 1 2018

Bendoc Outreach Centre:

Close Thursday 20 December 2017 and will re-open Monday 22 January 2018.

Buchan Outreach Centre:

Close end of day Friday 22 December 2017 and re-open on Monday 15 January 2018.

Further information – Lynda Arnold.

 

We are National Relay Service friendly
If you are deaf, or have a hearing impairment or speech impairment, contact us through the National Relay Service (www.relayservice.com.au)

  • TTY users phone 133 677 then ask for 1300 367 700
  • Speak and Listen users phone 1300 555 727 then ask for 1300 367 700
  • Internet relay users connect to the NRS then ask for 1300 367 700

 


Service Centres

Open 8.30 am to 5.00 pm Monday to Friday with the exception of Mallacoota.

Centres are closed Public Holidays.

 

 

Bairnsdale:

     24 Service Street

     34 Pyke Street

     273 Main Street (Corporate Centre)

Lakes Entrance: 18 Mechanics Street
Omeo: 179 Day Avenue

Orbost: 1 Ruskin Street

Paynesville: 55 The Esplanade

Mallacoota: 70 Maurice Avenue

Monday, Tuesday 10.00 am - 2.00 pm

Wednesday to Friday 2.00 - 5.00 pm

 


Outreach Centres

Outreach Centres can help you find or lodge forms, witness documents, access our website and public documents, and more.

 

Bendoc Outreach Centre

18 Dowling Street, Bendoc 3888        

Phone: (02) 6458 1402

Fax: (02) 6458 1402           

Monday to Wednesday 9.30 am to 2.30 pm

 

Buchan Neighbourhood House

6 Centre Road, Buchan 3885  

Phone: (03) 5155 9216                      

Monday to Friday 9.00 am to 4.30 pm

 

Cann River Community Centre

Princes Highway, Cann River 3890     

Phone: (03) 5158 6465

Monday to Friday  10.00 am to 2.00 pm

 


Customer Response Policy

We recognise the importance of maintaining effective communication with our customers and stakeholders.  Council's Customer Response Policy (PDF 163Kb) guides how council staff will manage customer telephone calls, applications and complaints and includes expected response timeframes. 

 

 

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